B2C stands for 'Business to Consumer.' So, B2C CRM is the tool that businesses use to manage relationships with their individual customers. Think of it as your personal assistant for customer interactions. It's all about understanding your customers' needs, tailoring your approach to meet those needs, and building strong, lasting relationships. B2C CRM is like your company's secret weapon for creating memorable customer experiences.
Here is a list of some of the main features you will find in Simbla cloud CRM: